Privacy Policy

Last updated: April 2025

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or make a purchase from this website.

1. Contact

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or wish to make a complaint, please contact us by email at: info@hkgship.com

2. Collecting Personal Information

When you visit this website, we collect certain information about your device, your interaction with the website and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can identify an individual, including the information below, as “Personal Information”. Please see the list below for more information about what personal information we collect and why.

I — Device information

- Purpose of collection: to load the website accurately for you and perform analytics on website usage to optimise our website.

- Source of collection: collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.

- Disclosure for a business purpose: shared with our processor Shopify.

- Personal information collected: web browser version, IP address, time zone, cookie information, websites or products you view, search terms and how you interact with the website.

II — Order information

- Purpose of collection: to provide products or services to you to fulfil our contract, process payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, where consistent with the preferences you have shared with us, provide information or advertising relating to our products or services.

- Source of collection: collected from you.

- Disclosure for a business purpose: shared with our processor Shopify.

- Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.

III — Customer support information

- Purpose of collection: to provide customer support.

- Source of collection: collected from you.

Minors

This website is not intended for individuals under the age of [13]. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the address above to request deletion of the personal information.

3. Sharing Personal Information

As described above, we share your personal information with service providers to help us provide our services and fulfil our contracts with you. For example:

We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: //www.shopify.com/legal/privacy.

We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

4. Behavioural Advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:

- We use Google Analytics to help us understand how customers use this website. You can learn more about how Google uses your personal information here: //www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: //tools.google.com/dlpage/gaoptout.

- We share information about your use of this website, your purchases and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or other similar technologies (which may require your consent depending on your location).

- We use Shopify Audiences to help us and our advertising partners show advertisements on other websites to buyers who shop with other Shopify merchants and may be interested in our products. We also share with Shopify Audiences information such as your use of the website, purchase history and the email address associated with your purchases so other Shopify merchants can use that information to provide offers that may interest you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page: //www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through:

Facebook - https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt out of some services by visiting the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info.

5. Using Personal Information

We use your personal information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you updated about new products, services and offers.

Lawful basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

- Your consent;

- Performance of the contract between you and the website;

- Compliance with our legal obligations;

- Protection of your vital interests;

- Performance of a task carried out in the public interest;

- Our legitimate interests, provided these do not override your fundamental rights and freedoms.

Retention

When you place an order through this website, we retain your personal information unless and until you ask us to delete it. For more information about your right to deletion, please see the “Your Rights” section below.

Automated decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision has a legal effect on you or otherwise significantly affects you.

We do not use customer data for fully automated decision-making that has a legal or similarly significant effect.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services containing elements of automated decision-making include:

- Temporary denylisting of IP addresses associated with repeated failed transactions. This denylist remains for a few hours.

- Temporary denylisting of credit cards associated with denylisted IP addresses. This denylist remains for a few days.

6. Sale of Personal Information

Our website sells personal information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

7. Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, transfer it to a new service, and request that it be corrected, updated or deleted. If you would like to exercise these rights, please contact us using the contact information above.

Your personal information is initially processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with GDPR, see Shopify’s GDPR whitepaper: https ://help.shopify.com/en/manual/your-account/privacy/GDPR.

California Consumer Privacy Act

If you are a California resident, you have the right to access the personal information we hold about you (also known as the “Right to Know”), transfer it to a new service, and request that it be corrected, updated or deleted. If you would like to exercise these rights, please contact us using the contact information above.

If you would like to designate an authorised agent to submit these requests on your behalf, please contact us using the address above.

8. Cookies

Cookies are small amounts of information downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences, such as login and region selection. This means you do not have to re-enter this information each time you return to the website or browse between pages. Cookies also provide information about how people use the website, such as whether they are first-time or frequent visitors.

We use the following cookies to optimise your experience on our website and provide our services.

[Please make sure to check this list against Shopify’s current merchant-store cookie list: https://www.shopify.com/legal/cookies]

Cookies Necessary for the Functioning of the Store

 

Reporting and Analytics

 

[Insert other cookies or tracking technologies that you use]

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively affect your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, usually found in the “Tools” or “Preferences” menu. For more information about modifying browser settings or blocking, managing or filtering cookies, refer to your browser’s help documentation or visit www.allaboutcookies.org.

In addition, please note that blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these third parties, follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

9. Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

10. Complaints

As described above, if you would like to make a complaint, please contact us by email using the details provided in the “Contact” section above.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority.